Abutters Struggle with Mass & Cass Problems

January 7, 2021

By The Bay State Banner

Growing up in the Roxbury and South End neighborhoods, Yahaira Lopez is one of many who has cut through Clifford Park to get to Target and Stop & Shop.

Now, she can’t bear to walk through it.

The last time she did this past year, Lopez was in shock. Clifford Park is now home to a cluster of about 20 tents, individuals using drugs and thousands of needles littered throughout the park. She was appalled by the sanitary conditions and how extreme these issues have progressed.

“It was the most hurtful and the scariest thing I’ve seen happen in the city of Boston,” Lopez said. “I’m shocked at how the mayor and police are allowing that to happen.”

What Lopez describes is only a snippet of the reality of “Mass/Cass” — the community surrounding Massachusetts Avenue and Melnea Cass Boulevard — and the heart of the city’s overdose crisis. Residents and community members have watched homelessness and substance use heighten to extremes over the last few years, and they question when the city will hear their cries for help and take action.

Addiction and homelessness have plagued the neighborhood, also commonly referred to as Methadone Mile, since the surge of opioid use disorders in 2011. These issues were also amplified by the 2014 closure of a bridge to Long Island, which had been home to the city’s largest homeless shelter and treatment center. Its closure left hundreds displaced, with many settling in Mass/Cass.

By 2015, there was a 5.6% increase in the total homeless population in Boston, according to the annual homelessness census.

The overdose problem has also severely worsened in recent years. In 2019 alone, there were 229 medical or drug-related calls throughout Boston, a major upsurge from 31 in 2016, according to the city’s crime incident reports. Now with the COVID-19 pandemic, treatment centers and shelters have limited capacities and must restrict the number of people they can admit, despite the growing need.

Problem epicenter

With Mass/Cass as an epicenter of treatment services, the community has attracted more people with substance use disorders or without housing, ultimately enhancing these issues.

“There are a lot of services that are centralized there,” said Julie Burns, president and CEO of RIZE Massachusetts whose goal is to end the opioid epidemic. “It’s a recipe for people congregating around there, which is a huge part of the challenge in getting things under control.”

The connection between homelessness and addiction is strong in the area, where if one worsens, the other will follow. In Mass/Cass, many individuals without housing continue to seek drugs to find an escape from their past, said Dr. Joseph Wright, director of addiction at the Boston Health Care for the Homeless Program.

“A lot of our patients who are chronically homeless have a combination of childhood poverty, childhood trauma, and then poverty or trauma later in life,” Wright said. “If they start using substances as a way of coping with their inner reality, which is painful, then they have fewer resources to fall back on if they get fired from work or miss a rent payment, as an indirect result of their substance use.”

One of the main issues, Wright said, is that people struggling with lack of housing and addiction are often concentrated in one area.

“Once you become homeless, it is traumatizing in itself, and you’re pushed into areas where there are huge amounts of substance use, because the city, as a deliberate strategy, pushes all the people who are considered as ‘undesirable’ into a small area of town,” he said. “Now, you’re in a situation where you’re feeling complete despair and isolation, and the solution to your feeling is right outside.”

Seeking city action, larger solutions

While these issues have persisted for the last five years now, residents of Mass/Cass are begging for solutions from the city.

Despite the city’s attempts to clean up the area, the community continues to struggle. The city’s Operation Clean Sweep in August 2019, for example, intended to pick up trash and keep people off the streets. Instead, the city made more than 30 arrests and took the belongings of homeless people in their efforts to “clean up” the neighborhood.

This worsened the issues, said Marla Smith, Roxbury resident and member of South End-Roxbury Community Partnership.

“If everything in the world is what you carry in a backpack and someone takes it, you literally have nothing,” Smith said. “For the surface ‘good’ that it did in sweeping things literally off the streets, it did not do anything to improve the situation.”

Along with sweeps, city officials often simply choose to fence off areas where those who are houseless or struggling with addiction gather. Leon Rivera, who was born and raised in Roxbury, said several parts of the neighborhood are already fenced off, such as the Boston Public Schools bus yard.

“The city’s approach is just not working,” Rivera said. “This is so wrong. We can’t fence our way out of this. If we’re treating this as a public health crisis, why are we doing this to people?”

RIZE funds research to battle the epidemic, and Burns believes that decreasing the stigma around addiction will significantly aid the issue, as it is a documented medical condition.

“Addiction is a disease that can be treated. It’s not a choice; it’s not a moral failure,” she said. “People that you see in that area are not there having fun … and it’s really hard to get into treatment and to stay in treatment. Recognizing that it’s a disease is a big step people can take toward solutions.”

She also adds that one of the key ways to fight this crisis is for the government to collaborate with the private sector.

“We can’t expect the government to solve this alone. We can’t arrest our way out of a problem,” Burns said. “The businesses that are there, the homeowners that are there and all of the providers that are there need to work together to find solutions that work for everybody. Everyone wants the same thing, but it’s hard when those entities try to do it alone.”

In October 2019, Mayor Marty Walsh set forth a plan to improve the health and safety of Mass/Cass residents, which involves expanding affordable housing and treatment options throughout the city with the help of outside organizations.

Dr. Wright believes a major flaw of Walsh’s plan is the rest of the city’s willingness to host shelters or treatment centers.

“If the mayor puts a small substance use treatment program in this neighborhood and a small methadone clinic in that neighborhood, those neighborhoods would be up in arms,” Wright said. “That is what has led to the situation as it is now, where services are so centralized.”

Walsh will also rebuild the Long Island bridge and revamp the facility, which has been inactive since the bridge’s demolition.

Rivera said he started noticing the rapid growth of homelessness and substance use in his neighborhood only after the bridge was condemned.

“Once the Long Island bridge closed, we started seeing an influx of folks in the area, and you’d find maybe a needle or two,” Rivera said. “Then slowly throughout the years, it was like, ‘Hold on, now we’re finding 10 needles here. Hold on, now we’re finding 20 needles here, and now folks are injecting themselves outside.’”

Marla Smith wishes that the city was more proactive in providing other ways to transport people to Long Island while the bridge is in its planning stages.

“I fully support them rebuilding the bridge as soon as possible, but also they won’t hear any discussion about using ferries … or any other way to take people there to provide them the support that they need,” Smith said. “Instead, the people that would’ve been there are now down at Methadone Mile, and you’re essentially asking people to attempt recovery and sobriety in the midst of an open-air drug market.”

Immediate, overwhelming need

Much of Walsh’s efforts will work toward long-term goals, with these projects likely taking years to fully establish. While these plans are helpful, Wright said, they may not meet the immediate needs of residents.

“I think it’s achievable, and those things would help, but there are a lot of barriers along the way,” Wright said. “And it doesn’t answer the question that the neighbors are asking, which is, ‘What are you going to do this year?’”

While city officials keep saying they are making improvements with the plan, Lopez said she does not see any true change.

“It’s hard to hear numbers and this information versus what we physically see in our communities,” she said. “To us, there is a major disconnect of what the politicians and the city feels in how to progress.”

David Stone, member of the city-appointed Mass/Cass Task Force to help tackle these issues, believes that the city’s overall efforts have made some difference, but the issues are too large to fully fix.

“The city is doing a good job within the context of what it’s able to control and address overall,” Stone said. “But the scale of the problem has exceeded what the city can reasonably do.”

In the meantime, members of the community are also banding together to help those in need. Leon Rivera, who started the Facebook group Needles in the Park, has heard the need for support and supplies in his community. Backpacks and socks are of high priority for unhoused individuals, he said, and he works with residents to aid their neighbors in distress. He started hosting donation drives this year and is now aiming to collect warm winter gear for homeless individuals as the weather worsens.

“Being out there is tough, even with just the donation drives. The things that you see — they’re traumatizing,” he said. “Last Saturday, we saw six overdoses in less than 20 minutes of us just being on Atkinson Street.”

In the end, community members understand that there’s only so much they can do personally to help their neighborhood. But they can all agree that the city is not doing enough for its people.

“Animals get treated better,” Rivera said. “These are human beings.”

Position Summary

Mosaic Opioid Recovery Partnership (Mosaic), funded by the MA Department of Public Health, Bureau of Substance Addiction Services and powered by RIZE Massachusetts Foundation (RIZE), is a partnership like no other. It is a unique, public-private collaboration designed to support initiatives that are addressing the opioid overdose crisis in communities that have been historically underserved and have experienced a high rate of opioid-related overdose deaths.

The funding for Mosaic comes from the Massachusetts Opioid Recovery and Remediation Fund (ORRF), which resulted from the historic legal effort to demand justice from several private companies for the harms caused by the opioid epidemic. This is one of the first public-private partnerships of this magnitude using settlement funds for community-led initiatives.

In partnership with BSAS and municipalities receiving opioid abatement funds, RIZE manages the Municipal Training and Technical Assistance (Muni TTA) Program. This program aligns with Mosaic’s mission to ensure that opioid abatement funds are invested and remain in the communities most deeply impacted by the crisis while also fueling transformative change through grassroots, community-led efforts.

The Muni TTA project manager provides project management, data, and operational support, ensuring the Muni TTA Program runs smoothly, is well documented, and is grounded in data. This role translates program strategy into concrete workplans, tracking systems, and reporting products, and provides day-to-day task direction to the program coordinator on project deliverables.

RIZE seeks someone for this position who is passionate about ending the overdose crisis and unafraid of new ideas. Success will require a positive, can-do, learning mindset and a collaborative, team-oriented approach. We are looking for candidates who understand how complex and interconnected issues, such as funding, data systems, and municipal government structures, intersect with addressing the overdose crisis.

The project manager supports the implementation of the Muni TTA workplan and Salesforce data infrastructure, coordinates monthly and quarterly reporting, provides project management support to four regional community advisory boards (CABs), and manages the logistics and content pipeline for the program's webinar series and newsletter. This position reports to the chief program officer (CPO) and works closely with the senior program officer (SPO).

 

Key Responsibilities

1. Workplan & Data Management

  • Oversee the Muni TTA workplan and Asana project management structure across six program goals: Proactive Outreach; Communications and Engagement; Quality Assurance and Team Development; Evaluation and Reporting; Intermunicipal Collaboration and Partnerships; and Community Advisory Boards. Monitor and keep progress, and identify risks or adjustments needed to keep deliverables on track
  • Set and monitor Salesforce data quality standards, oversee the Mosaic Muni TTA dashboard in coordination with the program coordinator, and produce reports; identify data quality issues and recommend adjustments to tracked metrics as the program evolves.
  • Monitor case documentation and tracking; compile monthly quality-review summaries for senior management review.
  • Support municipal capacity assessments by synthesizing results, identifying gaps, and helping the SPO draft action plans that reflect program priorities and municipal needs.

2. Reporting & Leadership Support

  • Compile regular qualitative reports, drafting the consolidated narrative of outcomes, barriers, and strategic adjustments for the SPO to finalize.
  • Develop regular progress updates, data summaries, and briefing materials for senior leadership, translating program activity and outcomes into clear talking points for internal review and external stakeholder discussions.
  • Coordinate senior leadership meeting preparation by identifying needed inputs, shaping agendas around key decisions, and ensuring materials are ready for review and follow-up. Coordinate post meeting follow-up.
  • Participate in cross-sector coordination meetings as needed to support data, reporting, or project management needs.

3. Community Advisory Board & Event Support

  • Provide project management for CAB implementation tracking progress and outcome metrics.
  • Direct administrative support for CABs, including materials preparation and outreach coordination.
  • Coordinate logistics, timelines, materials, follow-up, and slide preparation for regional and statewide presentations, meetings, and events.

4. Communications & Content Pipeline

  • Project-manage Mosaic TTA webinars: in coordination with the program coordinator maintain the topic and speaker pipeline, coordinate scheduling and logistics, and track post-session evaluations.
  • Project-manage Muni TTA bulletin and newsletter production, coordinating content collection, drafting, and oversee program coordinator with distribution timelines, and tracking engagement analytics.
  • Direct the program coordinator's development of training materials and slide decks; review for quality and program alignment before routing to senior leadership for approval.

 

Qualifications

Required

  • Strong organizational and time management skills
  • Proficiency in Microsoft Office, Google Workspace, and virtual meeting platforms
  • Excellent written and verbal communication skills

Preferred

  • Experience in public health, behavioral health, or harm reduction
  • Familiarity with workforce development initiatives
  • Experience supporting coalitions or multi-partner collaborations
  • Experience working with communities disproportionately impacted by substance use and overdose

Core Competencies

  • Commitment to harm reduction philosophy and health equity
  • Cultural humility and trauma-informed approach
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong interpersonal skills and collaborative mindset
  • High level of discretion and professionalism
  • Bachelor's degree in public health, public administration, business, or a related field and a minimum of five years of relevant experience; or a master's degree and a minimum of two years of experience.
  • Demonstrated project management experience, ideally within a public health, government, or nonprofit setting.
  • Strong data and systems management skills; experience with Salesforce, or a comparable CRM/database strongly preferred.
  • Experience managing workplans, timelines, and reporting cycles.
  • Experience with supervision preferred.
  • Excellent written communication skills, including experience drafting reports and briefing materials for review by senior staff.
  • Proficiency with Salesforce, Asana, Microsoft Office 365, and virtual conferencing platforms; familiarity with Canva, WordPress, and Constant Contact a plus.
  • Knowledge of the Massachusetts opioid settlement funding landscape and municipal government structures preferred.

Skills, Abilities, Attributes

  • Strong organizational skills and sound judgment in a fast-paced, small-team, collegial environment.
  • Comfortable managing competing priorities and shifting timelines with minimal oversight.
  • Demonstrated track record of sustained high-quality, independent work in fast-paced environments.
  • Effective relationship-builder able to coordinate across internal teams and external stakeholders.
  • Ability to exercise discretion in handling confidential or sensitive information.
  • Motivated by a keen sense of mission and values with a willingness to embrace and actively support RIZE's agenda.

Work Environment

The Municipal TTA project manager is a full-time, hybrid role. RIZE is in downtown Boston; travel, primarily in-state, will be required for meetings and events as needed. This role may require evening and occasional weekend work.